{"id":1899,"date":"2026-06-16T15:48:49","date_gmt":"2026-06-16T10:18:49","guid":{"rendered":"https:\/\/topsiawebsitedesigns.com\/dev\/?page_id=1899"},"modified":"2026-06-16T16:52:59","modified_gmt":"2026-06-16T11:22:59","slug":"after-sales-service","status":"publish","type":"page","link":"https:\/\/topsiawebsitedesigns.com\/dev\/after-sales-service\/","title":{"rendered":"After-Sales Service"},"content":{"rendered":"<p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"21:1-21:50;1429-1478\"><strong>Effective Date: 21 Jan 2011 \u00b7 Last Updated: 16 June 2026<\/strong><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"208:1-208:120;15492-15611\">Our relationship doesn&#8217;t end at delivery. This page explains the support you can expect after your project or purchase.<\/p>\n<h3 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\" data-sourcepos=\"210:1-210:32;15613-15644\">Post-delivery support window<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"211:1-211:318;15645-15962\">Every completed project includes a <strong>14-day post-launch support window<\/strong> to fix genuine errors or bugs in the work we delivered, at no extra cost. This covers faults in our work \u2014 not new features, design changes, content updates, or issues caused by third-party changes, which are quoted separately.<\/p>\n<h3 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\" data-sourcepos=\"213:1-213:19;15964-15982\">What&#8217;s included<\/h3>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\" data-sourcepos=\"214:1-216:48;15983-16146\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"214:1-214:69;15983-16051\">Fixing functional bugs in delivered work during the support window<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"215:1-215:47;16052-16098\">Guidance on using and managing what we built<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"216:1-216:48;16099-16146\">Clarifying anything within the original scope<\/li>\n<\/ul>\n<h3 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\" data-sourcepos=\"218:1-218:36;16148-16183\">What&#8217;s not included (chargeable)<\/h3>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\" data-sourcepos=\"219:1-222:41;16184-16378\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"219:1-219:56;16184-16239\">New pages, features, or design changes after sign-off<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"220:1-220:29;16240-16268\">Content or product updates<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"221:1-221:69;16269-16337\">Issues caused by third-party plugins, hosting, or platform changes<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"222:1-222:41;16338-16378\">Work outside the agreed original scope<\/li>\n<\/ul>\n<h3 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\" data-sourcepos=\"224:1-224:16;16380-16395\">Ongoing care<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"225:1-225:223;16396-16618\">For continued updates, security, edits, and improvements, we offer <strong>Website Maintenance &amp; Support<\/strong> and <strong>Dedicated Support Hours<\/strong> plans. These give you priority, predictable, ongoing help after your support window ends.<\/p>\n<h3 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\" data-sourcepos=\"227:1-227:19;16620-16638\">How to reach us<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"228:1-228:167;16639-16805\">Email <strong><a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:support@topsiawebsitedesigns.com\">support@topsiawebsitedesigns.com<\/a><\/strong> or message us on WhatsApp at <strong>+91 98313 82441<\/strong>. We aim to respond within <strong>1\u20132 business days.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Effective Date: 21 Jan 2011 \u00b7 Last Updated: 16 June 2026 Our relationship doesn&#8217;t end at delivery. This page explains the support you can expect after your project or purchase. Post-delivery support window Every completed project includes a 14-day post-launch support window to fix genuine errors or bugs in the work we delivered, at no [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1923,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-parts\/policy-pages.php","meta":{"_acf_changed":false,"_surecart_dashboard_logo_width":"180px","_surecart_dashboard_show_logo":true,"_surecart_dashboard_navigation_orders":true,"_surecart_dashboard_navigation_invoices":true,"_surecart_dashboard_navigation_subscriptions":true,"_surecart_dashboard_navigation_downloads":true,"_surecart_dashboard_navigation_billing":true,"_surecart_dashboard_navigation_account":true,"footnotes":""},"class_list":["post-1899","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/topsiawebsitedesigns.com\/dev\/wp-json\/wp\/v2\/pages\/1899","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/topsiawebsitedesigns.com\/dev\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/topsiawebsitedesigns.com\/dev\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/topsiawebsitedesigns.com\/dev\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/topsiawebsitedesigns.com\/dev\/wp-json\/wp\/v2\/comments?post=1899"}],"version-history":[{"count":4,"href":"https:\/\/topsiawebsitedesigns.com\/dev\/wp-json\/wp\/v2\/pages\/1899\/revisions"}],"predecessor-version":[{"id":1943,"href":"https:\/\/topsiawebsitedesigns.com\/dev\/wp-json\/wp\/v2\/pages\/1899\/revisions\/1943"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/topsiawebsitedesigns.com\/dev\/wp-json\/wp\/v2\/media\/1923"}],"wp:attachment":[{"href":"https:\/\/topsiawebsitedesigns.com\/dev\/wp-json\/wp\/v2\/media?parent=1899"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}