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Refund Policy

Effective Date: [DATE] · Last Updated: [DATE]

We want you to be confident before you buy. This policy explains when refunds are and are not available. By purchasing, you agree to it.

One-off projects and products (websites, e-commerce, logos, audits, content, etc.)

  • Refunds are available only before work has begun. Once we have started work on your project, payments become non-refundable.
  • Because projects are billed on a milestone basis, the initial/deposit payment that secures your slot and starts the work is non-refundable once work has commenced.
  • Completed milestones are non-refundable, as they represent work already delivered.
  • If you cancel after a project has started, you remain responsible for payment covering all work completed up to that point.

Monthly and recurring services (SEO, Google Business Profile, Ads, AEO, GEO, support plans)

  • Monthly fees are billed in advance and are non-refundable for the current billing period once it has begun, as work and resources are committed for that period.
  • To stop future billing, see our Cancellation Policy (30 days’ written notice).

Digital scans and instant products

  • Low-cost instant digital products (such as website scans and visibility checks) are non-refundable once the report or result has been delivered, as the value is provided immediately.

Chargebacks

Initiating a chargeback or payment dispute without first contacting us is a breach of these terms. Please raise any concern with us first — we will always try to resolve it fairly.

How to request a refund

Email [SET UP] billing@topsiawebsitedesigns.com with your order details before work begins. Approved refunds are issued to your original payment method within [CONFIRM — e.g. 7–10] business days.

Exceptions

Nothing in this policy limits any rights you may have under the mandatory consumer protection laws of your country.

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