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Effective Date: 21 Jan 2011 · Last Updated: 16 June 2026

Our relationship doesn’t end at delivery. This page explains the support you can expect after your project or purchase.

Post-delivery support window

Every completed project includes a 14-day post-launch support window to fix genuine errors or bugs in the work we delivered, at no extra cost. This covers faults in our work — not new features, design changes, content updates, or issues caused by third-party changes, which are quoted separately.

What’s included

  • Fixing functional bugs in delivered work during the support window
  • Guidance on using and managing what we built
  • Clarifying anything within the original scope

What’s not included (chargeable)

  • New pages, features, or design changes after sign-off
  • Content or product updates
  • Issues caused by third-party plugins, hosting, or platform changes
  • Work outside the agreed original scope

Ongoing care

For continued updates, security, edits, and improvements, we offer Website Maintenance & Support and Dedicated Support Hours plans. These give you priority, predictable, ongoing help after your support window ends.

How to reach us

Email support@topsiawebsitedesigns.com or message us on WhatsApp at +91 98313 82441. We aim to respond within 1–2 business days.

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